Ordering Live Maine Lobster

Many people have the same questions when ordering live Maine lobster online. We want you to feel confident when ordering your lobsters so we assembled this FAQ. We hope it helps when ordering our live Maine lobsters. If you still have questions, contact us at (888) 767-1776 Call Toll Free or at (617) 330-1283 or send email to biglobster@lobsterclambake.com with your questions about ordering live Maine lobster.

Q1. What should I do with the live Maine lobsters if I'm not planning on cooking them right away?
A1. For best results you should cook your live Maine lobsters the day you receive them. If not, you can refrigerate the lobsters for up to 24 hours, after that, you must cook them half-way first, then freeze.

Q2. How do I know that your live Maine lobster is packed fresh?
A2. We package our live Maine lobsters in our own facility. Our live Maine lobsters are kept in a constant 39-degree temperature controlled salt water lobster tank and packed minutes before our daily pickup. Our live Maine lobster is packed in temperature controlled air cartons engineered for live lobsters and seafood. We guarantee that we will pack your Maine lobsters alive on the shipping date. However, these lobsters are out of their environment and placed in packages that are handled dozens of times before they reach you. You should not expect them to look like they are fresh off the ocean floor.

Q3. What if I cannot be home when my live Maine lobster arrives?
A3. If you can't be home when your live Maine lobsters arrive, please ship them to your place of work or leave a note and have a neighbor sign for them. Please remember: if there is no one available to sign for the live Maine lobster package, it will not be delivered. NOTE: this is your responsibility and you will still be charged for the live Maine lobsters.

Q4. What if I want to surprise someone or send the live Maine lobster as a gift?
A4. Send a gift certificate for live Maine lobster or if you want to surprise them, make sure someone is available to receive the live Maine lobsters. Click here to purchase gift certificates purchase gift certificates for live Maine lobsters

Q5. What if the live Maine lobsters appear weak or dead when I receive them?
A5. Due to the nature of shipping live lobsters through third party carriers, we can not guarantee that every lobster will arrive alive and kicking. But we can guarantee that every lobster was packed live here in Boston and every step has been taken to ensure that your lobsters will still be fresh to eat when you receive them.

If the carton is in good condition, then the live Maine lobsters were kept at the proper temperature. Many people think that dead lobsters are not good to eat. This is simply not true. As long as the lobsters have been kept cool, they can be cooked after death with the same flavor and texture as live lobsters. Simply cook your Maine lobster and enjoy.

Q6. What if the live Maine lobster package is damaged?
A6. If the live Maine lobster package is damaged, you may refuse shipment. If this occurs, please contact us immediately. All live Maine lobster packages should be fully taped and sealed. If not, show the driver, refuse delivery and call us immediately. We will handle all claims with the carrier for your convenience.